You can return regular priced merchandise postmarked within 14 days from delivery for a refund and within 30 days from delivery for a store credit. Shipping charges, if any, are non-refundable and a return fee of $8.00 will be deducted from your refund. Please note that we currently do not offer exchanges and FINAL SALE items cannot be returned.
If you received a FREE product, such as sample or gift with your purchase, it must be included with your returns. Pixie Mood reserves the right to deduct the value of the gift from the refund owed to the customer if it is not included in the return to us.
All merchandise eligible for return must be new, unused and in their original protective packaging with tags attached. Returns that do not meet these criteria will be deemed non-returnable and will be denied.
All on sale items are FINAL SALE and cannot be returned. This includes any items purchased at a sale price or during online promotions.
For hygiene reasons, the Cass Mask is final sale.
If purchase was made through a retailer or 3rd party website other than PIXIE MOOD, please contact retailer directly about their return policy.