The first step is to reach out to us by clicking the Support icon at the bottom right of the page, selecting "I have a product which has been damaged" and providing the requested information.
You can also reach out to us by email at firstname.lastname@example.org with the subject line as "Warranty Claim".
To better assist you, please kindly provide us with the following:
- A picture showing the problematic area(s)
- A picture showing the front of the bag in full so we may accurately identify style and colorway
- Description of the damage
- Your order number
If this was purchased from a retailer, we kindly recommend reaching out to the retailer your purchase was made from directly.