If a customs and duty form is required, please declare the items as “Defective Canadian Goods Return” and a value of $0, as Pixie Mood does not accept packages that require customs duty and taxes.
We will notify you via email when the return is received. Refunds will be refunded in the original form of payment.
Once your return is received, please allow 7-10 business days for your account to be credited. All shipping and handling charges are not refundable.
Pixie Mood is not responsible for any lost or damaged packages. Please note that any returns received that do not comply with this policy will be shipped back to you.